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Cancellation Policy

Cancellation Deadline for Participants: 6 p.m. the day BEFORE the study

To Cancel an Appointment: If you must cancel, use the “Cancel” option on the Sona website. To do this, login to your account and go to “My schedule/research credits.” You will see a cancel option. Make sure you confirm the cancellation! (Sona will ask you to do this).

Cancellation Deadline for Researchers: 9 p.m. the day before the study. Make sure you check your email before you go to bed or first thing in the morning before you go to the study. You will not get research credit if you appear for a study that has been cancelled by the researcher by 9 p.m. the evening prior.

It is YOUR RESPONSIBILTY to cancel if you cannot attend a study. If you do not follow proper cancellation procedures, you will receive a no-show.

If you need to cancel after the 6 p.m. deadline, you must contact the researcher directly. You can obtain contact information by accessing the study information in Sona. Late cancellations must receive confirmation from the researcher that it is OK. The researcher may ask you to reschedule.